Frequently Asked Questions

Welcome to Pawsome Celebrations! Find answers to common questions about our personalised cat gift boxes, handmade treats, eco-friendly packaging, and UK delivery.

Delivery & Shipping

How long does UK delivery take for cat gift boxes?

We aim to dispatch all orders within 1-2 business days. Standard UK delivery typically takes 2-3 working days from dispatch. You'll receive tracking information via email once your order is on its way.

Are your cat gift boxes letterbox-friendly?

Yes! Most of our cat gift boxes are designed to fit through standard UK letterboxes for convenient delivery. This means no waiting in for the postman. Products marked as 'Letterbox Gift' are specifically sized for this purpose.

Do you offer next-day or express delivery?

We offer expedited shipping options at checkout. Please select your preferred delivery method when placing your order for faster delivery times.

Do you ship internationally?

Currently, we focus on providing the best service to our UK customers. We're working on expanding our delivery options in the future.

What if I'm not home when my order arrives?

Our letterbox-friendly boxes will be posted through your door. For larger items, your courier will leave a card with collection or redelivery instructions.

Our Products

Are your cat treats grain-free?

We offer both grain-free and regular treat options. Products specifically labelled 'Grain-Free' contain no wheat, corn, or soy, making them perfect for cats with sensitivities or allergies. Check individual product descriptions for details.

Can I personalise my cat gift box?

Absolutely! Many of our gift boxes include personalised touches. Simply add your personalisation preferences in the notes section at checkout, or choose from our specifically marked 'Personalised' products.

What's included in each cat hamper?

Each hamper varies, but typically includes premium cat treats, interactive toys, and special goodies. Full contents are listed in each product description. Our boxes range from small starter boxes to luxury hampers with beds and multiple items.

Are the toys safe for kittens?

Yes! All our toys are carefully selected for safety. We also offer specific kitten gift boxes with age-appropriate treats and toys designed for young cats. Look for products marked 'Kitten' in the title.

Do you use eco-friendly packaging?

Yes, sustainability is important to us. We use eco-friendly, recyclable packaging materials wherever possible. Our gift boxes are designed to be both beautiful and kind to the environment.

Are your products handmade?

Yes! Each gift box is lovingly handmade and curated by us here in the UK. We personally select every item to ensure premium quality and feline appeal.

Occasions & Gift Ideas

What is a Gotcha Day for cats?

Gotcha Day is the anniversary of the day you adopted or rescued your cat. It's a special celebration of the day your feline friend came into your life. Our Gotcha Day gift boxes are perfect for marking this meaningful milestone.

Which cat gift box is best for birthdays?

Our Cat Birthday Gift Boxes are specifically designed for birthday celebrations, featuring festive treats and toys. For a more luxurious option, try our Premium Cat Hampers. The size depends on how much you want to spoil your cat!

Do you have Christmas cat gift boxes?

Yes! We offer special Christmas-themed cat gift boxes during the festive season, filled with seasonal treats and toys. These make perfect gifts for cat lovers or for spoiling your own feline friend at Christmas.

What's the difference between small, medium, and large boxes?

Small/Mini boxes are perfect for little surprises or budget-friendly gifts. Medium boxes offer more treats and toys for regular celebrations. Large/Premium boxes are our most generous options, often including beds, multiple toys, and extra treats.

Orders & Payment

Can I track my order?

Yes! Once your order is dispatched, you'll receive an email with tracking information so you can follow your package's journey to your door.

What payment methods do you accept?

We accept all major credit and debit cards, as well as other secure payment methods through our checkout, including Shop Pay for faster checkout.

Can I change my order after placing it?

Please contact us as soon as possible if you need to make changes. If your order hasn't been dispatched yet, we'll do our best to accommodate your request.

Do you offer gift wrapping or gift messages?

Our boxes arrive beautifully presented and gift-ready in eco-friendly packaging. You can add a gift message in the notes section at checkout.

Returns & Refunds

What's your returns policy?

We want you and your cat to be completely satisfied. If you're not happy with your purchase, please contact us within 14 days of receipt. Unopened, unused items can be returned for a refund or exchange.

What if my cat doesn't like the treats or toys?

While we carefully select items that most cats love, every cat has unique preferences. Please get in touch if your cat isn't enjoying their gift box, and we'll work with you to find a solution.

What if my order arrives damaged?

We package everything carefully, but if your order arrives damaged, please contact us immediately with photos. We'll arrange a replacement or refund right away.

Contact & Support

How can I contact you?

You can reach us via email at the address provided in your order confirmation, or use the contact form on our Contact Us page. We aim to respond to all enquiries within 24 hours during business days.

Do you have a phone number?

We primarily handle enquiries via email to ensure we can give each customer the attention they deserve and keep a record of all communications for your reference.

About Our Business

Where are you based?

We're proudly based in the UK, creating handmade cat gift boxes with love and care for cat lovers across the country.

Why choose Pawsome Celebrations?

We're passionate about cats and creating memorable moments. Every box is handmade, uses eco-friendly packaging, features premium quality treats and toys, and includes personalised touches. We're dedicated to making every cat feel special.

Still have questions? Please don't hesitate to contact us. We're here to help make your cat's celebration purr-fect!